Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original sealed packaging.

To start a return, please contact us first at ylsmia16@gmail.com with your order number and reason for return.  Once we review your request, we will provide you with specific instructions on how to proceed, which may include a return shipping address, a replacement, or a refund - depending on your order.  please do not send any item back before contacting us, as items received without prior authorization may not be processed.

You can always contact us for any return question at ylsmia16@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
''For health and hygiene reasons, the following items cannot be returned once opened or used: silicone teethers/mordedores, baby bottles, bath products, and any item that comes into direct contact with skin or mouth.  These items can only be returned if unopened, in their original sealed packaging.

Clothing and pajamas can be returned if unused, unwashed, and with tags attached.

Electronic items (such as no-contact thermometers can be returned if defective or not working as described, within the return period, in original packaging.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ylsmia16@gmail.com.